Policies

If you need to cancel your order, I'm happy to provide a full refund as long as you let me know at least 2 days before your selected delivery date. After this time, preparation may have already begun, so I may not be able to cancel your order.

As our products are perishable, I am unable to accept returns. If your order hasn't been made yet, you can still cancel it for a full refund (see cancellation policy above).

If you’ve provided an incorrect delivery address, please contact me as soon as possible so I can try to correct it. If your order has already been shipped, I may be able to request a redirection, but this isn’t guaranteed, and I’m unable to offer a refund or replacement for orders sent to an incorrect address. Before you place your order, it’s always worth giving your address a quick once-over (autofill can be sneaky!)

I use third-party courier services (NZ Post and sometimes Urgent Couriers) to send all orders, and both aim for overnight delivery where possible. Because I don’t handle the delivery myself, I can’t guarantee your order will arrive on your selected date. That said, I’ve tested different courier options and chosen the ones I’ve found to be the most reliable! If your order is delayed and doesn’t arrive when expected, I’m unable to offer a refund or replacement. If timing is important, I recommend choosing an earlier delivery date. I’m always happy to follow up with the courier on your behalf to help track things down. If your order takes longer than 3 days to arrive, I consider that unreasonable and will happily offer a replacement or refund—I want it to reach you fresh and in great condition. Please note this doesn’t apply to rural deliveries, which are sent at your own risk.

I take care when packaging each order, but occasionally things can get knocked around in transit. If your order arrives in less-than-ideal condition, please get in touch and include clear photos so I can take a look. I review each situation on a case-by-case basis. Small imperfections might not be eligible for a replacement, but anything more significant will be considered for a refund or resend.

Once your parcel is marked as delivered, it’s considered in your care. Unfortunately, I’m not able to offer a refund or replacement for orders that go missing or are stolen after delivery. If that’s a concern, I recommend choosing a delivery date when you’ll be home or using a secure delivery location.

If something isn’t quite right with your order, feel free to reach out—I’ll always do my best to resolve any issues you're having!